FAQ

Place an Order / Account

Having an account is not essential as you can select checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

Subscribe in the footer to stay in touch with us, Sign-up and enjoy 15% off on your first order

Click ‘Size Guide’ on the product page to view the products specific chart.  

Since orders begin processing immediately after checkout, we are unable to change or cancel your order after it is placed. If you require assistance, please kindly email info@portsv.com with your order number.

Payment

USD

Visa, MasterCard, American Express, PayPal and Google Pay

Yes, We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our privacy policy

Delivery & Shipping

Standard shipping charges USD 20 for all orders below USD 300. Orders of value above USD 300 will be eligible for free standard shipping.

We usually process your order within 1-2 business days. You will receive an email including the link to track your parcel shortly after we arrange your shipment. Orders placed on Fridays, Holidays (following Hong Kong General Holidays calendar) or during the weekend, will be processed by our shipper on the next business day. Please note that during promotional offers and seasonal sale, the dispatch process may take longer than usual. See here for our Delivery & Returns chart.   

ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

We are only shipping to countries listed below but we are working on extending our online stores. If your country is not listed, please contact us at info@portsv.com

Asia Pacific & Oceania

Australia, Armenia, Azerbaijan, Bahrain, Brunei Darussalam, China, Egypt, Hong Kong, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macau, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Uzbekistan, Vietnam

Americas

United States, Canada, Argentina, Chile, Colombia, Dominican Republic, Mexico, Panama, Paraguay, Peru, Suriname, Venezuela 

Europe and United Kingdom

Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Guatemala, Vatican City State, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Republic of Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of San Marino, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom

Africa

Algeria, Ivory Coast, Liberia, Morocco, South Africa, Tunisia

Returns & Refund

We offer our customers the option to return unused products within 14 days of purchase. Certain products are non-refundable (including, but not limited to, “Sale” items). “Sale” items including, but not limited to, sale items, hats, underwear, socks, swimwear, gloves, etc.

In addition, if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through robot or other automatic device or software, we reserve the right, in our sole and absolute discretion to refuse any of such return request and/or to charge a restocking fee.

For all returns, please email info@portsv.com with your order number.

The packaging must be intact and the product must be new, unused with all tags attached. Shipping costs incurred for returns are bore by the customers, unless items received are faulty. Please note that returns without proper documentation, packaging and/or materials cannot be accommodated. 

Your refund will be credited to the original payment method. Please note that refunds can take up to 10 business days upon receiving of the items at our warehouse to show on your account due to varying processing times between payment providers.

Customs duties and sales taxes are non-refundable through PORTS V. However, you may be able to recover these by contacting your local customs bureau directly.  Shipping fee can only be refunded as store credit. Store credit is valid for one year from issue date.

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