Delivery Times & Costs
We usually process your order within 1-2 business days. You will receive an email including the link to track your parcel shortly after we arrange your shipment.
|Country||Provider||Est. Delivery||Orders USD299 & below||Orders $300+ USD|
|Hong Kong, Mainland China||S.F. Express||3-5 business days||USD 20||FREE|
|Europe, United Kingdom, United States of America||
Fedex / DHL
3-5 business days
|Others||Fedex / DHL||
3-7 business days
Orders placed on Fridays, Holidays (following Hong Kong General Holidays calendar) or during the weekend, will be processed by our shipper on the next business day. Please note that during promotional offers and seasonal sale, the dispatch process may take longer than usual.
We are only shipping to countries listed below but we are working on extending our online stores. If your country is not listed, please contact us at firstname.lastname@example.org
Asia Pacific & Oceania
Australia, Armenia, Azerbaijan, Bahrain, Brunei Darussalam, China, Egypt, Hong Kong, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macau, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Uzbekistan, Vietnam
United States, Canada, Argentina, Chile, Colombia, Dominican Republic, Mexico, Panama, Paraguay, Peru, Suriname, Venezuela
Europe and United Kingdom
Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Guatemala, Vatican City State, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Republic of Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of San Marino, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
Algeria, Ivory Coast, Liberia, Morocco, South Africa, Tunisia
Taxes & Duties
ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
We offer our customers the option to return unused products within 14 days of purchase. Certain products are non-refundable (including, but not limited to, “Sale” items). “Sale” items including, but not limited to, sale items, hats, underwear, socks, swimwear, gloves, etc.
In addition, if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through robot or other automatic device or software, we reserve the right, in our sole and absolute discretion to refuse any of such return request and/or to charge a restocking fee.
For all returns, please email email@example.com with your order number. The packaging must be intact and the product must be new, unused with all tags attached. Shipping costs incurred for returns are bore by the customers, unless items received are faulty.
Please note that returns without proper documentation, packaging and/or materials cannot be accommodated.
Customs duties and sales taxes are non-refundable through PORTS V. However, you may be able to recover these by contacting your local customs bureau directly.
Your refund will be credited to the original payment method. Please note that refunds can take up to 10 business days upon receiving of the items at our warehouse to show on your account due to varying processing times between payment providers.