Delivery & Returns

Delivery Times & Costs

We ship to many cities in the world but currently there may be some delays in processing and delivery of orders outside of the expected delivery times stated below. This is due to the reduced operating staff at our warehouse and with our delivery partners following the COVID-19 situation. You will receive an email including the link to track your parcel shortly after we arrange your shipment.

Country	Provider	Est. Delivery	Shipment Cost
Mainland China,  Hong  Kong	S.F. Express	3-5 business days	Free shipping on all orders
United States	Fedex / DHL	3-5 business days	USD 20 flat fee on orders above USD300 Free shipping on orders USD 300+
Australia	Fedex / DHL	3-5 business days	AUD 30 flat fee on orders above AUD 400 Free shipping on orders AUD 400+
Europe	Fedex / DHL	3-7 business days	EUR 20 flat fee on orders above EUR 250  Free shipping on orders EUR250+
Japan	Fedex / DHL	3-5 business days	JPY 1,599 flat fee on orders above JPY 20,999 Free shipping on orders JPY 20,999+
Korea	Fedex / DHL	3-5 business days	KRW 14,999 flat fee on orders above KRW 259,999 Free shipping on orders KRW 259,999+
Taiwan	Fedex / DHL	3-5 business days	TWD 610 flat fee on orders above TWD 6,000 Free shipping on orders TWD 6,000+
Malaysia	Fedex / DHL	3-5 business days	MYR 50 flat fee on orders above MYR 850 Free shipping on orders MYR 850+
United Kingdom	Fedex / DHL	3-7 business days	GBP 20 flat fee on orders above GBP 250  Free shipping on orders GBP250+
Canada	Fedex / DHL	3-7 business days	CAD 35 flat fee on orders above CAD 400 Free shipping on orders CAD 400+
Others	Fedex / DHL	3-7 business days	USD 20 flat fee on orders above USD300 Free shipping on orders USD 300+

Orders placed on Fridays, Holidays (following Hong Kong General Holidays calendar) or during the weekend, will be processed by our shipper on the next business day. Please note that during promotional offers and seasonal sale, the dispatch process may take longer than usual.

Shippings Destinations

We are only shipping to countries listed below but we are working on extending our online stores. If your country is not listed, please contact us here

Asia Pacific & Oceania

Australia, Armenia, Azerbaijan, Bahrain, Brunei Darussalam, China, Egypt, Hong Kong, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macau, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Uzbekistan, Vietnam

Americas

United States, Canada, Argentina, Chile, Colombia, Dominican Republic, Mexico, Panama, Paraguay, Peru, Suriname, Venezuela

Europe and United Kingdom

Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Guatemala, Vatican City State, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Republic of Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of San Marino, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom

Our delivery to Russia and Ukraine is temporarily suspended until further notice.

Africa

Algeria, Ivory Coast, Liberia, Morocco, South Africa, Tunisia

Taxes & Duties

ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

Returns Policy

We offer our customers the option to return unused products within 14 days of purchase. Certain products are non-refundable (including, but not limited to, “Sale” items). “Sale” items including, but not limited to, sale items, hats, underwear, socks, swimwear, gloves, etc.

In addition, if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through robot or other automatic device or software, we reserve the right, in our sole and absolute discretion to refuse any of such return request and/or to charge a restocking fee.

For all returns, please contact info@portsv.com with your order number. The packaging must be intact and the product must be new, unused with all tags attached. Shipping costs incurred for returns are bore by the customers, unless items received are faulty.

Please note that returns without proper documentation, packaging and/or materials cannot be accommodated.

Customs duties and sales taxes are non-refundable through PORTS V. However, you may be able to recover these by contacting your local customs bureau directly. Shipping fee can only be refunded as store credit. Store credit is valid for one year from issue date.

Your refund will be credited to the original payment method. Please note that refunds can take up to 10 business days upon receiving of the items at our warehouse to show on your account due to varying processing times between payment providers.